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Terms & Conditions

 

ORDERING INFORMATION

Payment Methods
We accept Visa, MasterCard, PayPal and Bank Transfer. American Express is accepted through PayPal only (choose the "PayPal" option when you checkout). Bank transfers can either be sent in Euro (EUR) or U.S. Dollars (USD). We accept purchase orders (POs) from established companies, educational institutions, and government entities (subject to verification).

We will bill your credit card in US Dollars and your credit card company will convert the charges for you in your local currency. Please note that prices shown in the currency other than US$ are for orientation only. Actual charge amount may differ slightly due to your credit card's exchange rate/processing date.

Customer's credit card will be charged when the product is actually shipped, generally within 48 hours after the order has been received.

NOTE: A Foreign Transaction Fee (also known as an International Service Assessment Fee) may be imposed by some banks or credit card companies if you purchase goods or services from a merchant that is located outside the United States. As Favoriteplus.com is an international company registered in Europe, your financial institution could also be applying a similar cross-border assessment fee, even if the transaction does not require currency to be converted. If you have any questions about this Foreign Transaction Fee please contact your card-issuing bank. We only charge the amount shown during the checkout and in our e-mail notifications.

VAT for EU Customers
VAT stands for value added tax, which is charged on goods sold by Favoriteplus.com to customers with a delivery address within the European Union (EU). As our Shop is aimed at international customers (both consumers and businesses), we display prices exclusive of VAT. You will be able to see your final price inclusive of applicable VAT before you confirm your order, when you have completed your order information (including your delivery address). VAT charges for your order will be itemised on the last page of your order, in the e-mail confirmation of your order and on the invoice dispatched with your order.

All orders from the European Union (EU) are subject to VAT charges at the current Lithuanian VAT rate unless a valid EU VAT number is entered at the time of ordering. In order to release your VAT-exempt order we require a copy of your VAT registration certificate or another proof of your VAT registered status, which shows the registered business address and registered VAT number.

Orders outside the European Union (EU) are exempt from VAT.

Sale and Purchase Contract
The Customer orders the products from Favoriteplus.com shop (the "Shop") by clicking on the "Order" button, thereby submitting a binding offer for the conclusion of a contract. At the same time the Customer accepts these General Terms and Conditions.

The Shop confirms the receipt of the order via "Order Confirmation" webpage and an automatic e-mail. The "Order Confirmation" contains details of the goods ordered by the Customer, the total cost of the order including delivery and an order number (Order ID). The "Order Confirmation" webpage also constitutes the VAT receipt for the ordered goods. The Customer should print off a copy of the "Order Confirmation" webpage and keep it safe. The Customer will need to refer to these details when contacting the Shop about the order.

Please note that "Order Confirmation" is simply an acknowledgement that the order has been received by the Shop; it does not indicate that the Shop has accepted the order and does not form a binding contract.

Order Acceptance and Contract Conclusion will take place only when the Shop dispatches the goods and sends out the "Shipping Confirmation" e-mail to the Customer. Until the Shop dispatches the goods no contract will have been formed between the Shop and the Customer.

The Shop retains the right, at its discretion and without the need to give reasons, not to accept any order at any time before it has been accepted. Should the Shop refuse the order, the Customer will be notified as soon as reasonably possible.

Returns

Damaged / Incorrect Merchandise
If you have received damaged or incorrect merchandise we will gladly exchange the item at no additional cost to you. Please contact customer support to process an exchange.

Unwanted Items
If you're not completely satisfied with a product, favoriteplus.com will gladly exchange or refund the purchase within 10 calendar days from the date of receipt. Returned merchandise must be in new condition, including original packaging and accessories. A 15% restocking fee will be charged unless the item is defective, damaged, you received the wrong item, or law prohibits the fee. Additionally, any return that has missing accessories or is incomplete in packaging may be rejected or will be subject to an additional restock fee to cover the price of the missing item. Shipping charges will NOT be refunded.

Before returning any merchandise you must contact us for a Return Merchandise Authorization number (RMA). Any unauthorized or improperly packaged returns will be returned to sender. RMA numbers are valid for 20 business days and all returns must be received within 20 days of obtaining the RMA number. You are responsible for shipping costs of all returns.

WARRANTY POLICY

All our merchandise is brand new in the original manufacturer's packaging and warranted by their respective manufacturer, unless otherwise noted. Favoriteplus.com offers no additional or direct warranties outside of the manufacturer's warranty, but we will gladly assist you in any valid warranty claim you might encounter.

If the product is defective, please contact the manufacturer and defective returns will be handled based on the manufacturer's policy. Favoriteplus.com as the distributor can assist the customer in obtaining factory service for the duration of the products warranty period. You can get a list of manufacturer emails/phone numbers by contacting us. Some manufacturers prefer that returns should go through retailers. In that case a product must be returned to the location specified by Favoriteplus.com.

INSTRUMENTS SENT BY MAIL OR COMMON CARRIER SHOULD BE INSURED AGAINST LOSS OR DAMAGES. CUSTOMER WILL ASSUME THE RISK OF DAMAGE OR LOSS DURING SHIPPING. CUSTOMER MUST USE THE ORIGINAL PACKAGING OR THE EQUIVALENT, AND CUSTOMER MUST PAY THE POSTAGE.

In general, electronic instruments carry a one (1) year limited manufacturer's warranty. All other supplies and accessories carry a 90-day limited manufacturer's warranty. Supplies and accessories include: oximetry fingertip sensors/probes, ECG Lead Wires, all cables (serial cables, connections to PCs, etc.).

Limited manufacturer's warranty applies only to the original purchaser. Limited manufacturer's warranty does not cover any instrument which has been damaged by accident, misuse, abuse, usage not in accordance with product instructions, alteration, repair, or improper installation. Limited warranty does not cover damages due to external causes, including accident, problems with electric power. Manufacturer's warranty also does not cover any instrument that has had a serial number removed, defaced or rendered illegible.

PRIVACY & SECURITY

Security
Our site uses industry standard SSL encryption to ensure that privacy is maintained with each and every customer transaction. All transactions are processed directly with our banking authority using industry standard encryption technology. We do not store your credit card details and we do not have access to your credit card data. Your credit card details are sent directly to our merchant bank for processing.

Privacy
We are committed to protect your privacy. We do not sell, trade or otherwise share your personal information with anyone for any reason except for the cases when we are obliged to do so under the Law of the Republic of Lithuania. Any personal information that you provide to us is used solely in order to process your purchase.

Cookies
Occasionally this site may use "cookies" to help us keep track of the number of visitors to the site, to analyze business trends and manage the site. We do not use cookies to gather or record your personal information.

E-mail Addresses
When a visitor gives us an e-mail address while placing an order, or when visitors send us e-mail correspondence, we retain the visitor's e-mail address. We do not contact visitors by their e-mail address except to confirm an on-line order, or respond to a sender's e-mail query.

LEGAL INFORMATION

Applicable Laws
This Web site (excluding any links) is owned and controlled by private limited liability company Favoriteplus (favoriteplus.com) from its office in Vilnius, Lithuania (European Union). By accessing this Website, you and favoriteplus.com agree that all matters relating to access to, or use of, this Website shall be governed by the Law of the Republic of Lithuania. All disputable matters shall be resolved by mutual agreement; upon failure to agree disputes shall be settled in Lithuanian Court pursuant to the Law of the Republic of Lithuania. All rights not expressly granted herein are reserved.

Copyright and Trademark
All contents are protected by the Law of the Republic of Lithuania and international copyright laws, © 2010 favoriteplus.com, All rights reserved. Nothing on this site may be copied or used for any purpose except with written permission from the author. Any unauthorized use constitutes an infringement of copyright law and will be prosecuted. Logos, images, names, titles and other material within this site which belong to other entities are the copyrights of those respective entities.

Links to Other Sites
The Web Site contains links to third party Web sites. These links are provided solely as a convenience to you and not as an endorsement by favoriteplus.com of the contents on such third-party Web sites. Favoriteplus.com is not responsible for the content of linked third-party sites and does not make any representations regarding the content of accuracy of materialson such third party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk.

Product Images
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Disclaimer
This Web site is provided by favoriteplus.com on an as is basis. Favoriteplus.com makes no express or implied representations or warranties of any kind, as to the operation of the Web site, or the content, information, materials, or products included on this Web site. To the fullest extent permissible by applicable law, Favoriteplus.com disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Favoriteplus.com will not be liable for any damages of any kind resulting from the use of this Web site, including but not limited to direct, indirect, incidental punitive and consequential damages. Favoriteplus.com will not be liable for any damages that may result from misrepresentation of age by a user of our Web site.

Thank you for taking the time to read our Terms & Conditions. If you have any further questions, do not hesitate to email us


 
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