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We are listed in Buyers' Guide to Respiratory Care Products by European Respiratory Society
Listed in European Respiratory Society Buyers' Guide

 
 

Frequently Asked Questions (FAQ)

 

How do I order merchandise from your Website?

Thanks for stopping by our web site. We hope you find this a pleasant and enjoyable shopping experience. We have made every effort to make shopping in our site easy, quick and convenient. To begin shopping, choose the category from the left menu and browse our products. You may also use our keyword search utility to quickly locate products you are looking for. After you click "Add to Cart", you will be guided through the order process. We will bill your credit card in US Dollars and your credit card company will convert the charges for you in your local currency. Please note that prices shown in the currency other than US$ are for orientation only. Actual charge amount may differ slightly due to your credit card's exchange rate/processing date.

Do you ship internationally?

YES, we do ship to most international locations. All orders are shipped via Registered Air Mail or Express Mail Service (EMS) and take anywhere from 2 to 21 business days for delivery, depending on your shipping address. Click here for a list of countries we ship to.

Is your site secure?

Our site uses industry standard SSL encryption to ensure that privacy is maintained with each and every customer transaction. All transactions are processed directly with our banking authority using industry standard encryption technology. We do not store your credit card details and we do not have access to your credit card data. Your credit card details are sent directly to our merchant bank for processing. Additionally, we have a strict privacy policy that allows us to protect the privacy and security of our customers. We will never disclose or distribute your email addresses and personal details to any third party.

What payment methods and currencies are supported?

We accept Visa, MasterCard, PayPal and Bank Transfer. American Express is accepted through PayPal only (choose the "PayPal" option when you checkout). Bank transfers can either be sent in Euro (EUR) or U.S. Dollars (USD). We accept purchase orders (POs) from established companies, educational institutions, and government entities (subject to verification).

We will bill your credit card in US Dollars and your credit card company will convert the charges for you in your local currency. Please note that prices shown in the currency other than US$ are for orientation only. Actual charge amount may differ slightly due to your credit card's exchange rate/processing date.

NOTE: a Foreign Transaction Fee (also known as an International Service Assessment Fee) may be imposed by some banks or credit card companies if you purchase goods or services from a merchant that is located outside the United States. As Favoriteplus.com is an international company registered in Europe, your financial institution could also be applying a similar cross-border assessment fee, even if the transaction does not require currency to be converted. If you have any questions about this Foreign Transaction Fee please contact your card-issuing bank. We only charge the amount shown during the checkout and in our e-mail notifications.

Will there be any taxes/customs duties?

All our prices are expressed in US Dollars, and include any taxes such as GST, Federal and State Taxes that are applicable. The prices shown in the currency other than US$ are for orientation only.

VAT for EU Customers: VAT stands for value added tax, which is charged on goods sold by Favoriteplus.com to customers with a delivery address within the European Union (EU). As our Shop is aimed at international customers (both consumers and businesses), we display prices exclusive of VAT. You will be able to see your final price inclusive of applicable VAT before you confirm your order, when you have completed your order information (including your delivery address). VAT charges for your order will be itemised on the last page of your order, in the e-mail confirmation of your order and on the invoice dispatched with your order.

All orders from the European Union (EU) are subject to VAT charges at the current Lithuanian VAT rate unless a valid EU VAT number is entered at the time of ordering. In order to release your VAT-exempt order we require a copy of your VAT registration certificate or another proof of your VAT registered status, which shows the registered business address and registered VAT number.

Orders outside the European Union (EU) are exempt from VAT.

Import Duties: We currently ship to over 50 countries across the globe and the majority of our orders usually have no customs taxes due, however all taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient. Please consult your local country Customs Service and other relevant authorities to confirm that no restrictions or special requirements will apply to your order.

How do I know if my order was placed?

When you successfully submit an order you will see a confirmation screen. You should also receive confirmation e-mail within minutes of placing your order. If this does not occur, please contact us for assistance.

Why would my credit card be declined?

A credit card can be declined for many reasons. Possible reasons why the credit card would fail are incorrect credit card number, incorrect expiration date, incorrect card holder name, incorrect security code, insufficient funds, declined by the credit card company, and address verification. Please make sure that all credit card details are entered EXACTLY as they appear on the card and monthly statement.

When will my credit card be charged?

Your credit card will be charged when we ship your order, generally 48 hours after you place it.

How do I know if my order has been shipped?

Your order will be shipped within 24-48 hours, unless otherwise noted. When your order is shipped you will receive a shipping notification email. If this does not occur within 72 hours, please contact us for assistance

How will my order be shipped?

The majority of orders are shipped from our warehouse in Europe (EU) using Registered Air Mail or Express Mail Service (EMS). Both methods have the added security of requiring a signature upon delivery.

Point to point track and trace is currently available for Express Mail Service (EMS) shipments ONLY.

Registered Air Mail offers limited online tracking information for selective destinations and only after a certain period of time from the date of dispatch. Each Registered Mail will carry a 13-digits reference number that can be used to verify the date and time of delivery or the delivery attempts. This is the most secure Postal Service offered today. Items sent with Registered Mail are placed under tight security from the point of mailing to the point of delivery.

All Registered Mail are delivered by the destination postal authorities (e.g. in USA - by USPS, in United Kingdom - by Royal Mail, in Canada - by Canada Post, etc.). A signed delivery receipt must be obtained at the time of delivery.

All orders shipped from our European warehouse are fully insured against loss or damage. Your order will be shipped within 24-48 hours, unless otherwise noted. Most packages arrive within 5-14 business days (not including weekends or holidays) however certain locations may take longer (up to 4 weeks).

In case you do not receive your order within this time frame, please contact your local post office to check if they are holding the parcel for you. More information about shipping you can find on our Shipping page.

Is there a tracking number available for my order?

Point to point track and trace is currently available for Express Mail Service (EMS) shipments ONLY.

Registered Air Mail offers limited online tracking information for selective destinations and only after a certain period of time from the date of dispatch. Each Registered Mail will carry a 13-digits reference number that can be used to verify the date and time of delivery or the delivery attempts. This is the most secure Postal Service offered today. Items sent with Registered Mail are placed under tight security from the point of mailing to the point of delivery.

All Registered Mail are delivered by the destination postal authorities (e.g. in USA - by USPS, in United Kingdom - by Royal Mail, in Canada - by Canada Post, etc.). A signed delivery receipt must be obtained at the time of delivery.

All orders shipped from our European warehouse are fully insured against loss or damage. Your order will be shipped within 24-48 hours, unless otherwise noted. Most packages arrive within 5-14 business days (not including weekends or holidays) however certain locations may take longer (up to 4 weeks).

Do you sell wholesale?

YES, our products can be purchased at wholesale prices for resale. Minimum quantity required is 20 pieces. Please note: we may require a turn-around time of 2 to 4 weeks to fulfill your wholesale quantity order, depending on the product availability at a given time.

For more information, please fill out this FORM

How can I return or exchange my merchandise?

Damaged / Incorrect Merchandise: If you have received damaged or incorrect merchandise we will gladly exchange the item at no additional cost to you. Please contact customer support to process an exchange.

Unwanted Items: If you're not completely satisfied with a product, favoriteplus.com will gladly exchange or refund the purchase within 10 calendar days from the date of receipt. Returned merchandise must be in new condition, including original packaging and accessories. A 15% restocking fee will be charged unless the item is defective, damaged, you received the wrong item, or law prohibits the fee. Additionally, any return that has missing accessories or is incomplete in packaging may be rejected or will be subject to an additional restock fee to cover the price of the missing item. Shipping charges will NOT be refunded.

Before returning any merchandise you must contact us for a Return Merchandise Authorization number (RMA). Any unauthorized or improperly packaged returns will be returned to sender. RMA numbers are valid for 20 business days and all returns must be received within 20 days of obtaining the RMA number. You are responsible for shipping costs of all returns.

Do you have a "real" store?

favoriteplus.com is an Internet store with a warehouse and distribution facility. We do not have a traditional brick and mortar store. We would not be able to offer the low prices that we offer if we had the overhead expenses of a traditional retail business. Since our customers are unable to physically visit us, we make every attempt to make our web store shopper friendly and as close to the "real" store as possible.

Do you have a catalog?

Although, we do not have a printed catalog, we like to think of our web store as a virtual catalog. All available products are listed on our website.


 
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